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What is your refund and replacement policy?
What is your refund and replacement policy?

Information on refunds and replacement parts

Victoria avatar
Written by Victoria
Updated over a week ago

Do you refund or exchange if I change my mind?

Yes, we provide a refund less the postage charges incurred (which vary according to area) plus a return to sender charge that Australia Post charges us (again dependent on product) plus a $5.50 admin fee.

Any returns must arrive in a re-salable condition (no signs of usage, all products still in box and without significant damage to accessories or internal packaging) in order for a refund to be granted.

Please contact us to get a return to sender quote and to facilitate returns and exchanges.

When will you replace products?

We replace items purchased in the past 2 years that arrive demonstrably faulty.

Please contact us with the details of what you ordered and which parts are at fault as close to receiving the product as possible. To save on waste we generally try to replace damaged parts rather than an entire unit where possible.

If your order arrives damaged please email 2โ€“3 clear photos of any breakages and try to identify which part is damaged (we use this information for the warranty claim).

In the unfortunate event that your order goes missing we encourage you to lodge a missing item report with Australia Post, which is easy to do using this link along with your tracking number.

As the sender, we will ask our warehouse to do likewise and ask that you keep us posted with any updates. We will do the same with you.

This process should either get the parcel moving again or result in Australia Post classifying it as 'lost in transit'. If it's the latter we need this confirmation before sending you a new order.

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